Shipping
Available shipping methods, costs, and estimated delivery times are shown at checkout. Tracking information is sent when available. Customers are responsible for entering a complete and accurate delivery address and for following applicable local laws.
Returns
Contact info@puffnfly.com before sending any item back. Return eligibility depends on the item’s condition and applicable safety or hygiene restrictions. Used vaporizers and opened consumable products generally cannot be returned unless they are defective.
Damaged or incorrect orders
If an order arrives damaged or incorrect, contact us as soon as possible with the order number and clear photos so we can review the issue.